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Service Desk, Helpdesk : faire ou faire-faire, un choix stratégique

Description

 

Opter pour l'internalisation ou l'externalisation de son service support : un choix stratégique !

 

Les solutions ITSM (IT Service Management) d'aujourd'hui deviennent de plus en plus complexes et sophistiquées. Beaucoup d'entreprises se posent la question suivante : Dois-je implémenter un outil de Service Desk et mettre les bonnes équipes en place ou dois-je penser à l'externalisation de tout ou partie de mes fonctions support?

 

Et vous ?

 

Pensez-vous qu'il est préférable de mettre en œuvre un projet d’ITSM, de mettre en place votre propre helpdesk et de l’outiller ou est-il mieux de faire appel à un partenaire à qui vous pourriez confier votre service support ?

 

Ce livre blanc vous éclaire sur les avantages et les inconvénients de ces différentes hypothèses et vous donne des pistes en fonction de vos objectifs, de la taille de votre organisation, ou encore du périmètre de votre centre de services support.

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Mentions légales

General

  • Company name: Eodesk
  • Address and phone number of head office: Rue Nicéphore Niepce, 15000 AURILLAC - FRANCE - Tél.+33 (0)4 71 43 49 96
  • Registered corporation: RCS PARIS 483 637 039
  • Publication manager: Roland Mor

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