IT Service Center User support and managed services

Mission

Eodesk guarantees optimal operations in IT infrastructures via its service centers in Aurillac (France) and Barcelona (Spain), or directly on your own premises:

  • Users support
  • Administration and management of hardware stocks
  • Infrastructure supervision, infrastructure MOC
  • Running third-party operations
  • Providing skills for governance and IT investment choices
  • Helping companies outsource their IT services
 

Customer satisfaction underpins the whole corporate culture.

Expertise

Managing day-to-day technologies.

Eodesk has acquired a huge body of experience, garnering knowledge in a wide variety of areas, for the benefit of large corporate clients (phone companies, software corporations, specialized distributers and manufacturers) and thousands of small companies and communities. Customer satisfaction is the cornerstone of our corporate culture.

In the field of incident management, Eodesk offers its services in the following areas:

Markets

Eodesk and You

Solutions adapted to your profession.

  • Telecom

    A wide range of services and commitments to create customer satisfaction and loyalty

    Whether you're an OEM or an operator on a local or national level, you play an essential role in converging digital technology and services.

     

    For over five years, our service center has been working for the highly specific and competitive telecom market. We provide you with the expertise of our specialized engineers and technicians; they work mainly from our center in Aurillac but can also be sent out to your premises or those of your customers.

    We offer overall technical coverage:

    Mobility/radio, VoIP-ToIP, Centrex, VPN. We are experienced in serving all market segments: individuals, professionals, small, medium-sized and large corporations. We cater for the most demanding of SLAs (Service Level Agreements) and adhere to your GRT commitments.

    Our billing methods (per job, flat fee or hourly rate), based on pooled or dedicated resources, allow you to attain resource flexibility and manage cost variability. Our service center offers a wide array of services, ranging from incident management and N2 problem-solving; it also includes supervising and supplying network hardware. We also provide senior consultants seniors to head up quality control missions and large accounts support managers.

  • Corporate Service Desk

    To take a load off your IT teams and manage your users like customers.

    The service desk is your company's IT service display case.

    Service quality, reactivity, communication and problem-solving efficiency are THE keys to user satisfaction. For almost 15 years, our teams have been providing support to technology users in large and small companies.

    We work on the workstation's technical environment (sedentary or mobile): OS, protection, office automation, network and device connectivity.

    Eodesk, within groupe QUODAGIS, benefits from a strong expertise in ITSM (Service Management) and ITAM (Asset Management) technologies and can offer to its customers the best software tools on the market and ensure effective management based on reliable data management and metrics adapted to each company.


    Working on an ITIL basis, Eodesk focuses on creating process efficiency when it comes to managing incidents and when dealing with other service desk missions, i.e.:

    • problem management
    • change management
    • on-site service calls

    All within a specific service catalog framework.
    Our service center in Aurillac is ISO 9001-2015-certified.

  • On-site services

    Complementary services for an efficient, customized SI

    Eodesk offers dedicated resources, on your premises, to help you manage your IT and projects on a daily basis.

    Whether it be on a full or part-time basis, or on demand, our staff delegation can help you strengthen your teams for short or long-term missions, provide SI organization consulting, help you operate your IT from day to day, deploy your IT fleet, migrate servers, develop a new IT project, provide local support, help with pre-hiring missions or, quite simply, provide a service for a one-off need that doesn't warrant hiring new staff.

    A service model combining service centers and missions, with dedicated technicians, working either from our service centers or on location in on your premises.

    We understand your needs, your environment and your constraints and look for suitable profiles for you.

    Contact us !

Resources

Work with us!

  • Modern premises and pleasant workspaces
  • A capacity of dozens of workstations
  • High-speed internet access
  • Latest-generation contact center hardware
  • The best service and asset management tools adapted to our customers's specific needs
  • Additional offices in the Paris area and France's far south-west and south-eastern regions, for easier on-site missions

Photographie du siège de EODesk
Values

The people behind what we do

Every day, our staff prove their commitment and enthusiasm, on a "customer comes first" mindset.

  • Eodesk is a responsible corporation with its service center withan anchor in France's Auvergne region.
  • Working with local human resources (communities, employment and training centers), it puts training at the forefront of its development.
  • Our approach: drawing, developing and holding onto talented resources.
Join the Eodesk team!
Methodology

Eodesk has a reputation for being earnest and for constantly striving to provide efficient, high-quality services.

  • Using ITIL practices

  • Management based on quality, ISO 9001:2015 certification

  • Solid project management

  • Groupe QUODAGIS offers a wide array of expertise thanks to its ITIL consulting pole and its team of Senior Project Managers.

logo certification ISO 9001
Illustration, les méthodes de travail de EODesk
Clients

They trust us

The group

Eodesk within QUODAGIS

  • Eodesk is all about synergies
  • PM in deploying and managing operations for large accounts (Umantic)
  • Expertise in IT-tude's ITSM and ITAM solutions 
  • Expertise in BMC solutions (Service Core, Asset Core, Remedy Force)
  • Established offices and nearby human resources for deployment

Legal information

General

Website construction and hosting

Intellectual and industrial property

The overall structure along with the software, text, images, information, documents, services and any other element comprising this site are protected under copyright law as per Intellectual Property Code (IPC) or any other regulation concerning intellectual property. Any rendition and/or partial or wholesale reproduction of this website (or of any element within it) via any process, without prior permission from EODesk is forbidden and may be subject to legal action for counterfeiting. Any downloadable documents are also protected by copyright, their use being restricted to the service provided by the publisher via the website www.eodesk.fr. Furthermore, all trademarks and/or logos included in this website are registered trademarks and/or protected concepts belonging exclusively to EODesk. Any reproduction or partial or wholesale representation of these trademarks and/or logos, without prior permission from the publisher is forbidden and may be subject to legal action for counterfeiting.site.

Protection of information

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Data Protection Act

In application of law #78-17 of 6 January 1978 concerning data protection, every internet user who has placed personal information about him/herself on this website is entitled to oppose (article 38 of the law), access (articles 39, 41 and 42) and rectify (article 40) these data. In this way, the user may demand that any data concerning him or her that are incorrect, incomplete, ambivalent, outdated or for which their use, sharing or storing is forbidden, be rectified, complemented, clarified, updated or erased. Any internet user may exercise his or her rights by writing to Eodesk at rue Nicéphore Niépce, 15000 Aurillac, France.