Quodagis Managed Services - IT Service Center

Mission

Quodagis Managed Services guarantees optimal operations in IT infrastructures from its service centers in Aurillac (France), or directly on your own sites:

Users support
IT Asset Management
Infrastructure monitoring
Manage third-party operations
Providing skills for governance and IT investment choices
Helping companies outsource their IT services

Customer satisfaction underpins the whole corporate culture.

Expertise

Managing day-to-day technologies.

Quodagis Managed Services has acquired a huge body of experience, garnering knowledge in a wide variety of areas, for the benefit of large corporate clients (phone companies, software corporations, specialized distributers and manufacturers) and thousands of small companies and communities. Customer satisfaction is the cornerstone of our corporate culture.

In the field of incident management, Quodagis Managed Services offers its services in the following areas:

Workstations

Mobility

Corporate phone systems

LAN, WAN & VPN networks

Security

Office software

Corporate and application software

Connectivity and devices

Markets

Quodagis Managed Services and You

Solutions adapted to your profession.

Telecom

A wide range of services and commitments to create customer satisfaction and loyalty

Whether you're an OEM or an operator on a local or national level, you play an essential role in converging digital technology and services.

For over five years, our service center has been working for the highly specific and competitive telecom market. We provide you with the expertise of our specialized engineers and technicians; they work mainly from our center in Aurillac but can also be sent out to your premises or those of your customers.

We offer overall technical coverage:

Mobility/radio, VoIP-ToIP, Centrex, VPN. We are experienced in serving all market segments: individuals, professionals, small, medium-sized and large corporations. We cater for the most demanding of SLAs (Service Level Agreements) and adhere to your GRT commitments.

Our billing methods (per job, flat fee or hourly rate), based on pooled or dedicated resources, allow you to attain resource flexibility and manage cost variability. Our service center offers a wide array of services, ranging from incident management and N2 problem-solving; it also includes supervising and supplying network hardware. We also provide senior consultants seniors to head up quality control missions and large accounts support managers.
Corporate Service Desk

To take a load off your IT teams and manage your users like customers.
The service desk is your company's IT service display case.

Service quality, reactivity, communication and problem-solving efficiency are THE keys to user satisfaction. For almost 15 years, our teams have been providing support to technology users in large and small companies.

We work on the workstation's technical environment (sedentary or mobile): OS, protection, office automation, network and device connectivity.

Quodagis Managed Services, within groupe Quodagis, benefits from a strong expertise in ITSM (Service Management) and ITAM (Asset Management) technologies and can offer to its customers the best software tools on the market and ensure effective management based on reliable data management and metrics adapted to each company.

Working on an ITIL basis, Quodagis Managed Services focuses on creating process efficiency when it comes to managing incidents and when dealing with other service desk missions, i.e.:
- problem management
- change management
- on-site service calls
All within a specific service catalog framework.
Our service center in Aurillac is ISO 9001-2015-certified.
On-site services

Complementary services for an efficient, customized SI

Quodagis Managed Services offers dedicated resources, on your premises, to help you manage your IT and projects on a daily basis.

Whether it be on a full or part-time basis, or on demand, our staff delegation can help you strengthen your teams for short or long-term missions, provide SI organization consulting, help you operate your IT from day to day, deploy your IT fleet, migrate servers, develop a new IT project, provide local support, help with pre-hiring missions or, quite simply, provide a service for a one-off need that doesn't warrant hiring new staff.

A service model combining service centers and missions, with dedicated technicians, working either from our service centers or on location in on your premises.

Means

Work with us!

Modern offices and pleasant workspaces
A capacity of dozens of workstations
High-speed internet access
Latest-generation contact center equipment
The best service and asset management tools adapted to our customers's specific needs
Additional offices in the Paris area and France's far south-west and south-eastern regions, for easier on-site missions

Values

The people behind what we do

Every day, our staff prove their commitment and enthusiasm, on a "customer comes first" mindset.

Quodagis Managd Services is a responsible corporation with one service center ; Aurillac.
Working with local human resources, it puts training at the forefront of its development.
Our approach: drawing, developing and holding onto talented resources.

Join the team!

Methodology

Quodagis Managed Services has a reputation for being earnest and for constantly striving to provide efficient, high-quality services.

Using ITIL practices
Management based on quality, ISO 9001:2015 et ISO 27001:2013 certification
Solid project management
Groupe QUODAGIS offers a wide array of expertise thanks to its ITIL consulting pole and its team of Senior Project Managers.